Engaging Medicaid Patients: Obstacles, Successes & the Impact of Medicaid Waivers

With President Donald Trump now in office, we may be entering a new era of state-level flexibility in Medicaid. In addition to the President’s platform of Medicaid block grants, his nominee to lead CMS is the architect of Indiana’s Medicaid expansion waiver, which includes premiums and health savings accounts packaged as “personal responsibility provisions.” These provisions carry the imperative to engage beneficiaries, helping them understand how their coverage works. This webinar identified obstacles to engaging Medicaid patients as well as success stories, with an eye on meeting the potential challenges of Medicaid reform.

Speakers covered the following:

• The information needs of Medicaid consumers and common communications challenges, such as technology disparities and cultural barriers
• Strategies for connecting consumers with critical information and community-based supports
• Opportunities for the new Administration to encourage state innovation through waivers, and early insights on the impact of the Michigan and Indiana waivers on coverage and access to care